Last Updated: August 3, 2026
At Cognivibe Livings (cognivibelivings.in), we strive to ensure that your home decor, artificial plants, and planters reach you safely and promptly. Please review our Shipping, Return, and Refund Policy carefully prior to placing an order.

PART 1: SHIPPING & DELIVERY POLICY

1. Order Processing & Dispatch Time

  • Standard Handling Time: Orders are typically processed and dispatched within 1 to 3 business days (excluding Sundays and gazetted public holidays) following order and payment verification.
  • Festive & Promotional Delays: During high-volume sale events, festive seasons, or promotional periods, order processing and dispatch may require an additional 1 to 2 business days.

2. Estimated Delivery Timelines

  • Metro Cities: Estimated delivery within 3 to 5 business days post-dispatch.
  • Rest of India & Non-Metro Regions: Estimated delivery within 5 to 8 business days post-dispatch.
  • Timeline Disclaimer: Delivery timelines provided across the website, communications, or tracking interfaces are estimates only and do not constitute strict legal guarantees.

3. Shipping Charges

  • Applicable shipping charges are dynamically calculated and clearly displayed at checkout based on cart value, order weight, or delivery pincode. Any available Free Shipping threshold offers will apply automatically at checkout when terms are met.

4. Order Tracking

  • Upon dispatch of your parcel to our logistics partner, an automated shipping confirmation containing a tracking link will be sent via Email and/or WhatsApp.

5. Delivery Issues & Address Accuracy

  • Customer Responsibility: Buyers are required to provide a complete, accurate delivery address along with a functional phone number at the time of purchase.
  • Failed Deliveries & RTO (Return to Origin): Cognivibe Livings is not liable for non-deliveries caused by incorrect address details, wrong pincodes, or unreachable customer contact numbers.
  • Re-Shipping Fees: If a package is returned to our warehouse due to customer error or non-availability, re-shipping charges will apply to send the consignment out again to a revised address.

6. Force Majeure & Third-Party Delays

  • Cognivibe Livings shall not be held liable or responsible for delivery delays caused by events beyond our reasonable control. This includes third-party courier network disruptions, extreme weather events, natural disasters, civic strikes, transport blockades, or government-imposed restrictions.

PART 2: RETURNS, REPLACEMENT & REFUND POLICY

To safeguard our operations against fraudulent claims while maintaining fair practices for genuine customers, we enforce strict criteria for all return, replacement, and refund claims:

1. Strict 7-Day Window

  • Requests for returns, replacements, or claims regarding missing, defective, or incorrect items must be reported within 7 calendar days from the timestamp of delivery. Requests submitted after this 7-day window will not be entertained.

2. ⚠️ MANDATORY UNBOXING VIDEO CLAUSE (Critical Protection)

To be eligible for a return, refund, or replacement due to *damaged items, missing products, manufacturing defects, or incorrect deliveries, you *MUST provide an uninterrupted unboxing video.
Strict Video Requirements:

  • The video recording must begin BEFORE unsealing or opening the outer delivery box/courier flyer.
  • The outer shipping label (showing the customer address and tracking number) must be clearly visible and readable at the start of the video.
  • The video must capture the complete unboxing process and full physical inspection of the item in a single, continuous shot with zero cuts, pauses, or edits.
  • CRITICAL NOTICE: Any claim regarding physical damage, missing components, or wrong product delivery submitted without a valid, continuous unboxing video will be automatically rejected.

3. Non-Returnable & Ineligible Conditions

Return or replacement claims will be REJECTED under the following conditions:

  • Products showing signs of usage, washing, alteration, or physical damage occurring post-delivery.
  • Items returned without original brand boxes, protective foam, tags, user manuals, or bundled accessories.
  • Minor Variations: Slight differences in color shade, texture, or dimensions (up to 5–10%) resulting from digital screen display settings or manufacturing batch variations inherent to home decor and artificial greenery items.
  • Products purchased during clearance sales, final flash sales, or marked as non-returnable (unless received physically damaged with valid unboxing proof).

4. Return Logistics & Cost Responsibility

  • Reverse Pickup: Where available, reverse pickup will be arranged via our courier partners for approved claims involving damaged or incorrect items.
  • Self-Shipment: If reverse pickup is unserviceable at your pincode, you will be requested to send the item back via a traceable local courier service.
  • Shipping Cost Rules:
  • If a return is due to a verified Seller Error (damaged/defective/wrong item sent), Cognivibe Livings covers the return shipping costs.
  • If an exchange or return is requested due to a Change of Mind or personal preference, the customer shall bear the two-way transit logistics charges.

5. Warehouse Inspection & Refund Processing

  • Mandatory QC Inspection: Refunds or replacements will be initiated ONLY AFTER the returned item is received at our facility and successfully passes a Quality Control (QC) inspection.
  • Prepaid Orders: Approved refunds are credited back to the original payment source (UPI, Credit/Debit Card, Netbanking) within 5 to 7 business days following QC approval.
  • COD (Cash on Delivery) Orders: Refunds for COD purchases will be issued as a Store Credit / Coupon Code or via direct UPI/NEFT transfer upon receipt of verified customer bank details.
  • Non-Refundable Fees: Convenience fees or initial shipping charges paid at checkout are strictly non-refundable.

PART 3: HOW TO INITIATE A CLAIM

If you receive a damaged, defective, or incorrect product:

  1. Ensure you have recorded the Mandatory Unboxing Video as detailed above.
  2. Email our support team at *support@cognivibelivings.in or contact us via WhatsApp at 9540336006 within 7 days of delivery.
  3. Provide your *Order ID, a brief explanation of the issue, attached **photos, and the *unboxing video link/file.
  4. Our operations team will review your submission and provide return instructions within 24 to 48 hours.